customer care

We truly appreciate your support and hope you LOVE your jewelry.

Gemstone Properties Disclaimer

Gemstone properties are specifically designed to enhance the users own energy. They may be used as a compliment to other therapies and NOT as a replacement for medical treatment, diagnosis or examination.

Bracelet Sizes

All bracelets fit the average size wrist of 7 to 7.5 inches but can be adjusted either smaller or larger if requested at time of purchase for an additional fee of $5.00 per bracelet.

Returns

Returns are for Store Credit only and must be done within 10 days of receipt of your item. To authorize a return, please email info@besujewels.ca to obtain a return code then return the item with the carrier of your choice. Unfortunately, we are not able to reimburse you for your return expense.

Jewelry Care

We recommend avoiding excessive moisture. If your item gets wet, we recommend that you dry it immediately. We recommend that you put our jewelry on last to minimize contact with chemicals (perfume, etc).

Shipping

You can expect your purchase to ship within 2-3 days of purchase. We offer complimentary shipping in Calgary, AB, Canada only. The rest of Canada & the USA: $15.00, shipped by Canada Post, includes a tracking number. You are responsible for any fees from customs or duties. International shipping, please contact us for a quote prior to purchase: info@besujewels.ca

Contact

For customer care questions, please email us at info@besujewels.ca

Return address and contact phone:

BeSu Jewels

4711 Charleswood Drive NW

Calgary, AB T2L 2E6

403-829-8579

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